IMPORTANT NOTICE – CELL C SUBSCRIBERS
From 1 August 2018 Cell C subscribers won’t be able to vote via SMS for any Cutify administered competitions namely: Cute Baby SA, Cute Kid SA, Cute Pet SA, Cute Couple SA and Super Cute SA.
You can however vote via SnapScan if you download the app and register with SnapScan. This remains the most cost effective way to vote.
It is strongly advised that should you canvas votes from friends, family and the general public that you convey that Cell C Subscribers can not vote via SMS.
From 1 August 2018 Cell C no longer supports the use of Premium Rated SMS services from our platform and you will not be able to vote via SMS in our competitions.
What does this mean? There are two short-codes used to vote via SMS in our competitions; 41868 (R2.00 charge) and 42130 (R30.00 charge) which are managed by our short-code provider. When you send a message to either 41868 or 42130 your mobile network provider charges you for the message/s and then delivers confirmation to our short-code provider. Our short-code provider then sends you a “thank-you” SMS message confirming receipt of your message.
From 1 August Cell C should no longer deliver your message to our short-code provider and all messages to 41868 or 42130 should fail and you should not be charged. If a Cell C Subscriber does vote and have been charged, kindly contact Cell C directly to seek a refund immediately. We suggest keeping proof of any messages you may have been charged for. Cutify Media & Marketing will not reimburse any costs to Cell C subscribers.
Cutify Media and Marketing have no access to any mobile network infrastructure, including billing. Any and all queries with regards to billing should be redirected to your mobile network providers’ customer services team.
We do realize that this may disappoint some of our entrants but unfortunately there is little we can do if a minor South African network chooses not to support the technology used globally. We are committed to run our competitions fairly and are working on some exciting changes to our voting format and urge you to check our websites in the coming months.